What is Kagzi?
Kagzi is a private platform that helps people organise document-related service requests from one place. It brings together service information, document preparation, payments where applicable, and request updates so that customers can understand the next step more easily.
For each available service, Kagzi can show the information and documents needed to get started. Customers can also use the direct link to the relevant official portal if they prefer to apply there themselves.
How does Kagzi work?
Kagzi follows a simple step-by-step process:
- Choose a service
Select an available service from the Kagzi app.
- Review the details
Read the service type, document list, and any information shown before you begin.
- Prepare and upload documents
Upload clear photos of the documents requested for your service.
- Review your request
Check the details carefully before continuing. If a charge applies, it is shown before payment.
- Make payment where applicable
Complete payment only after reviewing the request details and displayed charge.
- Track updates
Use the app to see the current status of your request. A Kagzi Mitra may contact you when help with the request is needed.
The exact journey can vary by service and location.
How can I apply using Kagzi?
For services available in Kagzi, you can:
- Select the service and the type of request you need.
- Review the document checklist before uploading anything.
- Upload clear and readable document photos.
- Confirm the information you provide.
- Review any applicable charge before making payment.
- Follow the request status in the app.
Please make sure that your name, address, and other details are accurate and match your documents where required. If the app or a Kagzi Mitra asks you to correct or provide another document, follow the latest instruction shown for your request.
Can I apply directly on an official portal?
Yes. On an available service's selection page, Kagzi shows a direct link to the relevant official portal when one is available.
You can choose to use that official portal yourself. Official portals are the source of truth for the latest requirements, fees, availability, processing time, eligibility, and final outcome.
If the information on an official portal differs from information previously shown in Kagzi, follow the official portal.
Why Kagzi?
Document-related processes can involve many papers, repeated follow-ups, and uncertainty about what to do next. Kagzi is designed to make the process easier to organise.
Kagzi can help you:
- keep service details and document preparation in one place;
- understand the next step before you continue;
- prepare clear document photos and review the checklist;
- review request details and charges before payment, where applicable;
- follow updates without losing track of your request; and
- use the app in English or Hindi.
Kagzi is designed to support preparation and organisation. It does not replace an official portal or a public authority's decision.
What Kagzi does not do
Kagzi does not:
- represent or speak for any government authority;
- issue a certificate, card, licence, or other official document;
- decide whether you are eligible for a service;
- approve, reject, or control an official application; or
- guarantee approval, completion, processing time, or any particular result.
The relevant official authority and its official portal make the final decisions for their services.
How do I check official information?
Before applying, use the direct official-portal link displayed for that service in Kagzi whenever it is available. Check the live portal for the latest document requirements, fees, timelines, availability, eligibility criteria, and instructions.
Do not rely on an old checklist, screenshot, or message when the live official portal shows different information.
What should I do if I need help?
Use the support option in Kagzi if you need help understanding the steps shown in your request. Kagzi support can help you use the platform, organise information, and understand the next action shown in the app.
For official rules, eligibility, approval decisions, or portal-specific issues, please use the relevant official portal or authority.